HPC America is a utility industry expert dedicated to everything touching SAP Financials—from cost accounting, work management, and regulatory (FERC) reporting in the back office, to billing and customer relationship management in the front office. At the 2018 SAP for Utilities conference in San Antonio, we’ll share our expertise around:
SAP C/4HANA Service Cloud (formerly SAP Hybris Cloud for Customer). This past year, we led the first-ever integration of C/4HANA Service Cloud with on-premises IS-U billing via SAP Cloud Platform Integration middleware. Our customer, Navajo Tribal Utility Authority, has been running C/4HANA Service Cloud in production since early 2018 for its new centralized call center. Before the conference, read why utilities should try C/4HANA, and lessons learned from C/4HANA’s 90-day upgrade cycle.
Don’t Miss It: On Tuesday, October 16 at 2:40pm, NTUA’s Deputy CFO Gerard Curley and HPC America’s CEO Jerry Cavalieri will share NTUA’s SAP C/4HANA case study. Their session will showcase how utilities can benefit from the C/4HANA Service Cloud even before upgrading to S/4HANA, and present NTUA’s business case for selecting C/4HANA; key lessons learned from the implementation and subsequent upgrade cycles; and results since the January 2018 go-live. NTUA’s HANA-powered, cloud-based CRM now tracks customer interactions in detail, improves responsiveness to payment inquiries, reduces the chance of unnecessary shut-offs, and establishes a mobile-ready foundation for field technicians—all while leveraging NTUA’s existing on-premises SAP ECC ERP.
In addition to the presentation, stop by HPC’s booth to see a demo of SAP C/4HANA connected to the ERP, and discuss any C/4HANA integration and usability questions you’re considering.
Utility Accounting and Regulatory (FERC) Reporting SAP S/4HANA. Utilities have a number of options for regulatory accounting on S/4HANA. The delivered solution still relies on the legacy FI-RRU (a.k.a., the “FERC module”) which uses a derivation-based model to generate regulatory data in batches at period-end. In contrast, S/4HANA is ideally suited to a transaction-based (“real-time”) FERC model with line-item granularity. It doesn’t, however, deliver such a design out-of-the-box. (Request our FAQ for more info.) At the conference, you can learn from HPC America’s 20+ years of subject matter expertise how your utility can realize transaction-based FERC on S/4 either through configuration and/or code block changes, or with our latest add-on solution, HPC DECIPHER, which runs natively on S/4HANA and delivers the most comprehensive functionality for real-time translation, allocations, adjustments, cost flow forensics, and more.
To schedule a meeting with HPC at the 2018 SAP for Utilities conference, please contact us directly.